#Anydesk mac problem code

Advise the customer that they'll need to enter their mac password.Ĩ) Within the Security & Privacy panel, ask the customer to select Accessibility and tick AnyDesk on the right hand panel. Select the lock button at the bottom left hand side of the Security & Privacy Panel. If the customer cannot find this button, direct them to the Apple logo > System Preferences > Security & Privacy > Privacy Tab. This will open up their security and privacy panel. Once you have attempted to connect to the customer, ask them to select the Accept prompt they are faced with to establish the remote connection.Īt this point, the customer will be faced with an button that states Configure Permissions. Request the customer to read this out to you as you enter it into your AnyDesk session address box.

#Anydesk mac problem code

When the AnyDesk application has been opened, there will be a 9 digit code that appears. If the customer is having problems locating this folder: ( Select Finder > Go > Applications) Once dragged across, the customer will be able to open up the AnyDesk application from their applications folder. Open the AnyDesk download and ask the customer to drag across to applications as prompted, it will look like this for the customer: (Finder > Go (top left inline with the apple logo) > Downloads)) When the download finishes, please ask the customer to locate this within the downloads folder open it if they're confident with where it is located. Visit Select the operating system required - Mac in this instance For further information, see attached KB: Remote support sessions and TalkTalk IMPORTANT - If the customers broadband is TalkTalk, they will need to visit their online portal or contact TalkTalk customer service to get unblocked. Follow through the below instructions to assist with setting up an AnyDesk session on mac.